What Our Members Think

Khadija Provided excellent customer service. And found a solution in a speedy and polite manner.

Very easy to navigate and the questions were clear and simple.

Healthy investment has been really helpful to me as I knew nothing about my trust fund until not long ago, quick responses and helpful advice

This was such a nice and easy experience for me to unlock my trust fund.
Initially there were a few hiccups like misaligned information (wrong address listed in the system) but this was so easy to fix by just sending proof of the updated address – however I must note that it was slightly difficult for me to send an email through the actual use of an email as it kept coming up as a spam error while trying to send the message – even when healthy investment tried sending me an email directly – but this was easily sorted by using the online chat forum which made communication easy.
After sorting through these, I could easily follow the withdrawal procedures to unlock my money.

It was a speedy process 1-5 working days is equivalent to around 2 days amazing service able to call whenever you feel like and super quick answer.

5 stars

I had some issues with my address and the staff were very helpful and resolved the issue very quickly which I am greatful for, and withdrawing money was also very easy and quick

Any questions I had were answered, ever since trying to trace my account in 2022 and 2023 the team was so helpful transferring the ownership to me as I was 16. thank you so much!

Really good customer service and understanding, excellent attitude towards customers , Really easy to withdraw

I called for help a few times and the staff was so helpful, plus if I message with a question they were very quick to reply with helpful tips , thank you so much I wish everywhere was as kind and helpful as you .

I would like to thank Healthy Investment for the wonderful and quick act of service you provide.
I am also glad for the help of staff for helping to solve every necessary detail and I would definitely suggest Healthy Investment to others.

The process was easy to follow. I was greeted with very good, quick service. I would recommend this company, thank you for your help!

Quick responses and helped me complete everything I needed to do.

Extremely helpful friendly and efficient call
Questions answered with no faff
Really impressed with how easy it was to get in contact and get the info I needed
Thank you

Phone staff very helpful and patient

Phone staff were helpful and patient

Fast, friendly and efficient service. Staff were very responsive and helpful and my enquiry was dealt with easily.

Very helpful and friendly staff dealt with at ease

Very easy to use website.
They reply to your emails very fast (1-2 business days)

very easy to interact

The email was very informative and was detailed very well. It gave me extensive information which was very helpful

Very fast and straight forward responses

Great service very helpful and fast reply

Polite and patient young man fast in dealing with my problem did what he said and kept to his word, thank you to Nathan

The communication was very clear and helpful

Really easy to contact and provided all the information I needed to access my account and withdraw my money super friendly and easy to communicate

Overall, great service! Happy with everything explained to me about my trust fund!

Easy withdrawal service!

It was fast and khadeja Ahmed was brilliant amazing customer service

Great and easy customer service

Very helpful over the phone and respectful staff

no complaints, very polite and helpful

Consistent communication and a quick process, even though there was a reduced number of staff available at the time.
The experience with staff at Healthy Investment has always been a professional and positive one. They work hard to deliver whatever is requested and to see it through.

Replied to me quite fast and genuinely helped me alot to withdraw my trust fund

lady on the phone was very nice

Prompt and helpful service.

Healthy Investment have looked after some bonds held in our family trust for quite some time now. The service has always been first class. Very professional and friendly, things get done on time and whenever requested. Somebody always answers the phone or gets back to you very quickly if busy. It’s also reassuring knowing that so many of the team are still with the organisation, an increasing rarity. Jerrol has always assisted us expertly and can be relied upon entirely. In an uncertain world and during some tumultuous economic times this gives our family comfort and confidence.

helpful and honest with what they need for the process stages

I had an issue with an online transaction where payments had not been paid into the correct accounts. I dealt with Khadija at Healthy Investment who was able to help me and resolve the matter.
I found Khadija to be very helpful and efficient.

Very helpful an fast replies to emails

Quick and easy

Incredibly helpful and quick response even on the website message service and clear advice

Quick responses, easy to understand.

Great service, and quick reply from Jerrol.

Very straight forward and easy to understand, not like the other accounts for trust funds where it’s very difficult to get too.
The reply’s are very quick which is amazing and just over all a good company from what I’ve seen so far

Very professional, understanding and helpful through the withdrawal process.

I have a 5 star review due to the excellent service rate and the manner in which the employees communicated and delivered their service

Quick and Easy on getting help and true to words when they say that it’ll only take two days to get back to you

I was able to access my funds with the minimum of fuss and my request was handled with speed and efficiency

They responded very quickly and were really helpful with my enquiry.

The service I was provided by the society was exceptional as if I had a query or question it was answered efficiently and effectively

Customer service extremely helpful

Very polite and very quick with reply’s helped me understand things very quickly

Every times I called they always helped me told me what I needed and what I needed to do they was never rude they was very polite to me

Excellent service very helpful staff over the phone and emails.

I was struggling to prove my identity as I have no photo ID. Staff was really helpful during this process explaining what I could do which worked out perfect.
Excellent service thank you so much

The staff are accommodating and easy to talk to.

I received amazing help in completing everything as, to be honest, I had no idea what I was doing. So I want to give a big thank you to Jerrol and Khadija.

Khadija Ahmed Was so kind and helpful on the phone and over email helping me with everything her email really made me smile when she even wished me a happy birthday excellent customer support and service from her thank you so much for all your help I really appreciate it

very easy to get the money

Quick response and confirmed that everything has been successful and when I should receive the money

Rapid and efficient response to my enquiry.

Answered all my questions was kind and polite not one bad thing to say about the service

Quick replies and helpful

good response time

Very fast responses and allowed the process to run smoothly.

Very polite staff thankyou

Always there to help, if you have any issues they are quick to help.

Excellent service was given as I received vast impeccable information that allowed me to action a responablity with my finances and the membership manager efforts in providing the fine details effectively allowed me to note take and keep the information for future reference when handling my correspondence

When I caused a problem, they had excellent communication to help me through the process

Good response times

Quick responces and very easy and forward to process my worhdrawal

Very quick response and swiftly dealt with query a fantastic member of the team

Very efficient and helpful service. The person on the line explained everything clearly and concisely.

everyone i spoke to was very pleasant and helpful and my emails and phone calls were answered very quickly.

Quick service and very polite staff

Brilliant service and fast

Quick response, friendly staff

the company/members are always willing to go the extra mile to help you and ensure you are happy with the service they are providing

very helpful and quick with getting back to me

Fast and easy service

The staff have been very friendly and really helpful. It was great just to phone a number and someone answer it straight away and give you proper advice without having to listen to an automated voice message for 20 minutes. They even responded to my email promptly. It’s a shame that my son has tto withdraw his ISA for University as I would happily stick with them. If our finances change in the future I would definitely use and recommend.

Excellent response time and amazingly explained everything i was curious about with no issues, thank you for your help!

A bit confusing at first but once someone spoke to me about the process it was very easy, straight forward and simple.

It was good service everything was pretty simple and they made everything easy to do

Very clear and smooth process. Quick response time aswell.

I think healthy investments are fantastic. Communication is always swift.

They were very helpful and gave me information about when I will receive my withdrawal which helped alot. Also kind.

Easy communication,quick responses

Jerrol Ainsworth is a wonderful manager. Whenever I send him a query, he always emails me back in a matter of hours, rather than days, weeks or months. He also takes time to communicate thoroughly, clearly and with friendly professionalism. I feel so lucky to have him on my team.

a lot easier than i thought it would be, easy to get help from the website.

Everything was easy to understand and all information about hiw to withdraw my money was easy and fast.

Was verry helpful when I didn’t know what I needed and helped me even though I struggled with getting the evidence

I received a prompt and helpful response to my enquiry enabling me to deal with the product involved. This was followed by a timely acknowledgement of my action. Furthermore the Company has a long established track record giving confidence to its members.

Many thanks for your prompt response to my query

Great service. Fast and efficient thank you .

The customer service was really good and they were very kind and understanding throughout the whole process. Jerrol was a blessing in disguise through it all.

Super fast responses and super helpful

Fast response time and clear instructions

It was an excellent service and the people who spoke to me and handled everything were polite kind and patient. They walked me through each step of the process and it was the best service I’ve had from anyone.

I was dealing today with Aisling today who was extremely helpful and polite and was very quick in getting my minor issue resolved. Thanks once again

Very fast responses and very helpful with providing the information as soon as possible about my CTF ISA.

Good communication, rather quick to reply!

Very helpful when I called they answered quick

I am beyond satisfied with the service of this company as they get back to you as soon as possible which is so important, the funds I am receiving are helping me alot so I am very grateful.

Very good communication and customer service, Quick, effective and solved any of my queries

Quick replies, straight forward helpful service

Very good customer service, call many times with queries and they were quickly solved. Spoke to a person call Nathan a few times who was very helpful.

Simple withdrawal process with quick replies containing relevant instructions needed to complete the withdrawal process.

Excellent effective communication
Responded in a timely manner
Knowledgeable
Understanding

Fatima was very helpful when I was a bit useless

Quick and easy to understand

Excellent service every question I asked was answered in minutes

Amazing communication and they explained everything very carefully and detailed.

Quick Responses from the team over an issue with the address on my forms. Easily sorted. I know others who had many issues when trying to withdraw funds other companies regarding their child trust funds.

Customer service was amazing. I had very fast responses back and the whole process of receiving my money went smoothly with no complications.

When I rang up staff was very nice and helpful

Those who I was in contact with made it very clear what I needed to do at every point along the way and quickly answered a queries I had.

very helpful and good customer service

The membership manager was very helpful walking me through this to navigate my ISA with the little information I had.

The service they offer is exceptionally good. I would not and will not heating to use healthy investment in the future. Khadija was lovely, and so was so many more of the staff. Withdrawal process was made very simple.

I rate this service 10/10.

Helpful and efficient

Staff were friendly and polite on the phone, they replied to my queries via email quickly. Thank you all again.

Nothing to fault at all. The replies to my emails were generally quite quick and answered any queries I had. Had a slight delay as I sent a hand signed form, but was told that digital signatures were not accepted, however this was reviewed and resolved with no issues

Responded to me quickly and told me what I needed to give.

I contacted them and I got a response really quickly and evey Tim I emailed to ask a question I got a quick reply with the answer I asked thank you so much for helping me and being so friendkey

The withdrawal process was much easier than expected and the one to one communication with a real person was a nice surprise and made everything really easy. I’ve heard many people complaining about the process of withdrawing a child trust fund but this was not the case with ‘healthy investments’. Thankyou

I have received excellent service today regarding my daughter’s trust fund.
Prompt service and changes made easy.

Left the company a voicemail as I tried to contact them during they’re non working days, they called back very quickly and solved my issue within 10 minutes the person on the other end of the call was very efficient, then for the withdrawal request they gave me very simple instructions which made it very easy to complete the process,

Thank you for your great service.

Excellent service stayed in contact to help complete order

Five stars deserved for the lady aisling (Irish accent) she was extremely efficient and easy to deal with, polite and so very helpful with any questions we had with regards to the withdrawal.

One star for the other lady’s that answered the phone as they clearly sounded half asleep and couldn’t be bothered to help at all.

Quick response with great detail

Brilliant service. Very helpful.

I had reason to seek a valuation and received the updated valuation and necessary transaction forms by email the same day. The Transfers were then enacted the next day promptly and an acknowledgment email received to confirm.
It was a pleasure to have dealt with such friendly knowledgeable staff

So patient helping out with my trust fund as I had to change banks last minute.

I had contacted healthy investments to receive my child trust fund, they then provided me with excellent support and guidance through each step and I have now completed the withdrawal application and expecting the funds within 3-4 working days

Really good communication and answered all of my questions smoothly. In particular Jerrol Ainsworth was very friendly.

Very efficient service

They were prompt in replying to our request. We were given all the information needed .

Very fast replies

The customer service was excellent
On multiple occasions I had to call the company to check things and the members off staff were excellent and helped me as I needed

Very quick replies and very informative

Very fast reply and helpful

Amazing customer service and very smooth operation

Very kind workers

-quick replies
– easy to understand the emails

The phone connected on the first try & was answered after on a few rings, the man Nathan I spoke with was friendly & polite. I was advised what to do next in straightforward communication & what to expect next. This all happened in one phone call without having to ring back or explain to several different people.

good response with information telling me what i need to know

This company is brilliant they operate in a excellent manor and the way they dealt with my service was 10/10 would Recommend.

Service was easy, fast and just no fuss, and the money arrived as and when I was advised it would. Thank you very much.

because the good service

Fast and easy process very helpful staff

I’ve recently moved house so I rang and spoke to Khadija about how I make this change. Khadija was very polite and advised me to email with a photo of proof of new address. She ensured I had the correct email too.

Customer service was fast and reliable, communication was concise and clear.

Very fast and speedy support via email.

Very fast at replying and very helpful.

Great service with prompt replies

Excellent prompt communication by my preferred method- email
Full details given as usual

Very good service. Quick responses and very informative. Very polite and helpful.

I had the pleasure of speaking with Ella today.
She quickly understood my problem and gave me a solution that would help resolve the problem immediately.
Great service… Thank you

Quick and easy no hassle at literally took less then 2 days

Helpful, online chat service.

The lady was very helpful and sent me all the information I needed quickly

Advisor assisted well was helpful, professional and courteous

Fast replies

I have found this company extremely helpful with any enquiry I have had. The ability to have a customer service that gets back to you the same day is extremely important, especially when most companies take a lot longer to get back to you. The customer service colleague is very knowledgeable which is great as you don’t have to be passed to other departments. I would highly recommend the company without hesitation.

Judy Mellor has been incredibly helpful regarding my Daughter’s CTF.
I was given information that Healthy Investment were holding my daughter’s CTF, Judy has dealt with my emails and phone calls professionally and politely every time without fail. It has been a pleasure to deal with Judy and the help she has given to help me find my daughter’s account.

Always prompt and efficient service when contacting by email or phone

Five stars. Very helpful people, thank you.

I emailed my notice of address change to Healthy Investment and to another investment agent back in early December. Despite sending multiple emails to that other agency, I still have not heard a word from them. Jerrol from Healthy Investment, however was so helpful, professional and friendly it was a delight to do business with him and this company. I can happily trust my hard-earned money to people who respect their clients. Jerrol communicated promptly and clearly answered all my questions. He left me with the feeling of a welcome mat at his desk. It was a genuine feeling that I mattered to him and his company. How refreshing! Thank you to Healthy Investment for alway giving me good service, easy-to-understand annual reports, careful stewardship of my money and ethical decisions that make a positive difference in our challenged world.

Friendly, professional & efficient service.

Swift responses to any queries from well informed staff. Always very pleasant and helpful on the telephone.

I couldn’t have asked for a better service. Replies were quick and all my queries were answered.

Khadija was wonderfully supportive and informative with regard to our questions about our Healthy Investment Ethical ISAs and replied very quickly to our emails.

We are very pleased to have the opportunity to invest with an excellent Friendly Society with such a long and successful history and virtuous philosophy.

It has been very reassuring dealing with the same team members at Healthy Investment for the past 4 or 5 years. The phone always gets answered when you call and emails are always replied to. Everyone we have dealt with has been very prompt and clear in communication, friendly and professional. It makes a huge change from the majority of customer service experience, even when dealing with other professional firms or finance institutions where you rarely speak to the same person twice, and good, timely and accurate service appears to be a low priority.

Speed, efficiency and politeness

Amazing help

Excellent standard of customer care. Simple instructions to follow and a fast response time.

Khadija was very helpful and made the process very straightforward.

Amazing team! Very helpful and lovely to talk to. Email response were quick and had all details i needed to get everything done. Thanks a lot.

Everything was dealt with very quickly and any issues were solved very quickly. Thank you very much for your help.

Due to extenuating circumstances of my own i found myself having to have a lot of contact with the team. From the team leader Jerrol Ainsworth to the many team members i spoke to, they were all very professional, helpful & in my opinion went out of their way to help me. I wouldn’t hesitate to use this company again, the service they offer is exceptional.

My query was answered promptly & efficiently. I have nothing at all to criticize.
Thank you

Always receive the requested information within an acceptable timeframe when dealing with Jerrol and the team.

Excellent communication and updates and easy and quick responses from your staff

replied very quickly and dealt with my queries professionally and politely

Really prompt & detailed response, I expected more problems.

My query was dealt with quickly

My query was answered straight away. There’s no call centre, no voice machine saying “we are experiencing a high number of calls today”, you just get to talk to the people that can and want to help.
Healthy Investment offer and provide a first class service.

Timely and efficient response by Khadija Ahmed – thank you.

I have always found the staff of Healthy Investment very approachable and very efficient. No call centre, straight through to the office, which is fantastic in this day and age. My call was answered very satisfactorily.
I have no hesitation in recommending Healthy Investment to anyone.

Prompt response and support offered.
Thank you.

The response to my enquiry was very quick, providing good advice and speedy friendly service. Many thanks.

My query was dealt with really quickly and effectively. The customer advisor Jerrol was polite and friendly and so helpful.

Everything went OK – personal service

I have given 5 stars as I have been pleased with the excellent service I have received. I have been kept informed at every stage regarding our dealings. Thank you Jerrol for all of your assistance.

Very prompt

Fast service , my questions were answered in a polite , professional way .

Extremely quick reply’s and great customer service

Very easy to change things staff very helpful with getting everything as it should be many thanks

The advisor I spoke to explained everything so clearly and was super patient. She made sure I understood all of the options, explaining each one clearly. All of my questions were also answered. It was a fantastic call and I want to give a warm thanks!

Great service from Judy and she’s a credit to your firm. Very helpful and friendly on the phone and then replied to my follow up email promptly. Give her a pay rise!

My query was answered quickly & the advisor was very helpful

My query was answered quickly and efficiently

To change my address and get account valuations demonstrate that I am financially secure to a regulator

Very helpful and friendly staff.

Prompt, efficient, courteous service by Khadija

I contacted Healthy Investments by email on finding the paperwork in the deceased possession, to notify them of the death. I didn’t hear back for sometime and tried again via email. The team tried to send over the necessary forms via email but again seemed to fail, but the team were quick to reply and offered to send hardcopies through the post. They came within days. I filled them out, scanned them and was able to then submit them through an email, which was confirmed as acceptable. So all in all a swift and easy process.

I corresponded via email and on all occasions received fast responses. A few problems occurred through Royal Mail but I was given immediate help from Jerrol to rectify the situation satisfactorily. Thank you very much Jerrol for the way you dealt with my enquiry.

Incredibly helpful and kind people who care about what they do. Judy has made the process super simple. Very happy!!

Called to check details of my daughter’s CTF was really impressed how quick and easy it was to get the information that I required.
Nice friendly and helpful staff too!

Clear and informative. No jargon and no pressure.

Helped me every step of the way , and gave me answers to all my questions !

Rapid efficient response : form sent immediately.

Very helpful service

I felt the service provided by Jerrol was kind, polite, professional and also timely. He did everything he said he would do I.e. always returning calls or responding to emails right away.

It was so nice to be able to deal with a named person from start to finish, that really is a good customer experience especially at a difficult time when you have just lost a loved one!

Thanks again.

Very prompt and efficient !

A prompt response from Ella. The process was clear and simple, and easily completed.
Thank you.

the service was unfussy and told me exactly what I needed to do.

Very helpful and polite staff
Delt with my query with a fast response

I had a personal enquiry with healthy investment and it was dealt with very efficiently by a lovely member of the team. Very satisfied and would recommend to anyone interested in this field.

Your quick response and helpful service.

Replied to my queries very quickly. Great customer service, very helpful. Thank you.

Prompt and informed response

The process for setting up junior ISA’S and anniversary bond accounts for our daughters was stress free and dealt with superbly.
Judy Mellor in particular was extremely helpful in explaining what would be happening and when.

Enquiry was dealt with in very professional way.
All good

Wasn’t aware until today that there is no online portal facility to check investment performance throughout the year. Current valuations only possible by either Chat requests or perhaps over the telephone.

Jerrol replied very promptly to my online form query, and was then very clear and courteous in follow-up email communications. He answered my query fully.

Excellent service all very quick and efficient.

The numerous customer service dealings I had with Jerrol were brilliant, informative, communicative and he even remembered my enquiry from an email I’d sent days before calling. He’s a credit to the company.

Excellent really quick and helpful

It was clear and informative and no jargon whatsoever.

I am in New Zealand and whenever I contact you I get super speedy responses, every time! Very efficient! Thanks

Express delivery and service. Call was quickly answered, and paperwork requested came the very next day with all information about my ISA Investment Account. Little more that could be improved.

Extremely quick response with a positive outcome

I received a proper explanatory reply to my email sent to a group email address within a couple of minutes. Very efficient!

I started off on a chat and the operator was really helpful. I was asked to send in some documentation by email and Jerrol replied with excellent. Communication and provided me with advice for my daughters’ child trust fund
Thank you

I found the service on offer to be of a high standard. The staff I spoke to were helpful and polite and responsive to emails, phone calls and forms. It was a straightforward process and without unnecessary complications.

I would feel confident about dealing with Healthy Investment in the future. I would also have no hesitation in recommending them to anyone else looking for the service they offer.

The written communication is clear and explains things well.

Extremelly good

Needed to change address and it was done quickly and without any problems.
Very happy with the support that I received.

So helpful
Kind, understanding
Knowledgeable
Friendly
Absolutely fantastic service

First enquiry with society regarding my daughter CTF. Really quick response to email, very helpful. Clear info given. Thank you Jerrol!

Received a helpful and friendly phone call from Judy.
Clear and polite emails also from Judy and very prompt reply. 5/5 service.

Fantastic company not 1 problem transferred a CTF took just 1 month, they already have an account with another child of mine so it was a no brainer everything was stress free so simple no hassle including a name change that was done the same day! id been trying to do this for 15years with a previous company who held the CTF originally but it was never simple and extremely stressful to try and speak to someone so glad i was able to transfer to healthy investments it was smooth sailing from day 1, each and every person ive spoken to or emailed have been so helpful and polite.

Fantastic customer service dealt with my enquiry extremely swiftly with all info i required

Very friendly and helpful staff.

All enquiries answered quickly and completely both by phone and email.

Quick response and simple system for updating account details and providing proof / ID.

5-very quick and professional respond

Quick response to all enquiries

Brilliant customer service, professional and easy to speak to advisor. Nothing is too much hassle. Had to change my sons details on his investment (name change) was done on the same day within the afternoon. Advisor was polite and kind. Nice to see.

Staff member was helpful and polite. I did feel though that we should’ve been able to discuss more over the phone rather than saying it all had to be done by email.

Very quick and helpful response to my query

The reply was sent very quickly and efficiently and all my queries were answered.

I have had excellent service! My query was handled promptly.

A response within hours and the document sent was very clear and comprehensive, answering all possible questions.

Very helpful

Khadija is always extremely helpful by being thorough and clear – makes things much easier – thank you!

It’s was straight forward and clear and I was provided with the information well.
And the person was really lovely and respectful.
Perfect service.

Thank you.

Very quick and polite response

Excellent service Judy was fantastic helping me with my query,this lady definitely deserves 5 stars.

Very professional in what was a very emotional and stressful time for myself and family. Thank you

I rang first thing to ask for a valuation statement and although they were very busy and short staffed my request was dealt with promptly and efficiently. Khadija promised to have the statement for me by the end of the day and I received it much earlier. Thank you

Very efficient, quick and respectful service.

Khadija was really polite, helpful and to the point. Every query I had regarding the issue I’d called about she answered succinctly and she went beyond what she needed to have done by replying on receipt of a document she’d requested with the form I required at what I think was after her working day had ended. All this was very much appreciated.

Very friendly staff, Judy gave me all the relevant information in a very supportive manner really appreciate that.

Very prompt and courteous attention was provided.

Fast and effective communication

Person helping me (Ella Bailey) has been extremely kind and quick to respond to all my enquiries

Prompt response.

Got a response from email in less than 24hrs

I had a query which was dealt with promptly and I got to know exactly what I had asked about

Judy was so helpful and gave me all the information I needed. It was very quick and easy to get our details updated for our change of address

Extremely knowledgeable, efficient and friendly staff. Where other companies don’t even reply Healthy Investment have responded the same day.
Thanks.

Excellent and efficient service. Friendly .

My details were updated very quickly.

A prompt and clear response to my original enquiry and the same thereafter to my subsequent e-mails. Very good service.

I received prompt replies and the information was clearly explained to me .

The speedy response was great.

Responded promptly to my email enquiry.